Ofcom, the communications regulator, are changing the way some numbers are advertised and billed. A research commissioned by Ofcom indicates consumers are confused about how much service numbers (08, 09, 118) cost to call, and that consumers are less likely to phone them. This has led Ofcom to introduce several key changes to service numbers
PhonepayPlus is today publishing its 13th Code of Practice and a limited number of immediate changes to the current 12th Code of Practice. Ofcom has signalled that the 13th Code proposals meet the tests set out in the Communications Act 2003 and given them provisional approval subject to scrutiny by European Union member states and
In October PhonepayPlus published a new strategic plan 2014-17 which set out a framework for delivering robust, fair and proportionate regulation that benefits consumer protection and growth and innovation in the premium rate services (PRS) industry. The plan includes a provision for increasing the registration fee from £150 to £155 plus VAT.
The Consumer Rights Directive comes in to effect on June 13th 2014 that, amongst other things, aims to lower the cost of post sales support calls for consumers. As of 13th June post sales support contact numbers are required to use 01/02/03 ranges. Other ranges including 084 and 087 no longer valid. In compliance with
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